Contact Us
Whether you've spotted an outdated bonus figure, want to flag a new Canadian casino brand, or simply have a question about how we compare free spins offers, we'd like to hear from it. This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available across Canadian provinces. We're happy to hear from readers on topics such as:
- Corrections to bonus terms, free spins counts or wagering requirements listed on our site
- Suggestions for Canadian-facing casino brands we haven't yet reviewed
- Feedback on how we rate and rank operators like Cashed, SlotsGem, WinnerIsland or the other brands featured on our comparison tables
- General questions about how free spins, welcome bonuses or payment methods work at Canadian online casinos
- Reports of broken links, outdated information or anything that reads as inaccurate
What we can't help with
Because Online Casinos is a comparison and review site, not a casino operator, there are some things outside our reach. We cannot process deposits or withdrawals, resolve a dispute over a bonus you've claimed, verify your identity with a casino, or close your own player account. Those requests need to go directly to the casino brand in question, using the support channels listed on its own site.
If your enquiry relates to gambling habits, spending limits or wanting support around problem gambling, our Responsible Gambling page is a better starting point — it covers self-exclusion tools and where to find independent support in Canada.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a specific offer's terms, note the casino name and the exact figure or wording you're querying — for example "SlotsGem's 750 free spins" rather than "the free spins deal"
- If it's a correction, a link to the page and the exact detail you believe is wrong helps us fix it faster
- Check our Terms and Conditions page first if your question is about how we operate, how we're funded, or how our ratings work
How we handle commercial relationships
Some enquiries we receive are from casino operators themselves, asking about placement or partnerships. We're transparent about this: Online Casinos may earn commission when a reader clicks through to a listed casino and signs up. This funds the research behind our reviews, but it never buys a better ranking, a higher editorial score, or a place on this page's list. If you're an operator getting in touch, please say so clearly in your message so we can route it appropriately.
Who's behind Online Casinos
Our team researches Canadian online casinos on an ongoing basis — checking licensing information, comparing bonus structures, testing how free spins offers actually play out in the terms, and keeping payment method details current for CAD-based players. You can read more about our approach on the About Us page.
Response times and what happens next
We read every message that comes in, though as an independent site our team is small and we can't guarantee a same-day reply, particularly for detailed research requests. Straightforward corrections and factual queries tend to get turned around fastest. If you've flagged something urgent — like a casino that has stopped honouring its advertised welcome bonus — let us know clearly in the subject line so it gets prioritised.
A note on player disputes
If you've had a problem with a specific casino — a delayed withdrawal, a bonus that wasn't credited as advertised, or a free spins offer that behaved differently to what was listed — we're genuinely interested in hearing about it, since it feeds into how we assess that operator going forward. That said, we're not a regulator and can't intervene in an active dispute on your behalf. For unresolved issues, the casino's own licensing body is the correct escalation point, and the operator's terms and conditions page will usually name it.